I usually am in flat shoes (because I’ve walked or taken the Metro over), and if I get tired or thirsty, I just ask someone for some tea or water. But she isn’t always available, and in those cases I trot over to, and join the line. I’ll usually ask for our regular sales associate and/or make an appointment before we go, and in those cases, one can get around the line. However, there are more customers than sales associates, so what can they do? Just remember that being asked to wait in line is not a personal insult towards you (I see a lot of first time visitors huffing and puffing that they have to wait with the rest of us plebes), and it’s just a necessary part of the buying process during peak times. You expect to wait in line for the newest hipster brunch place, but usually not for a luxury goods shop. However, I typically am not in Paris during peak holiday/tourist seasons. Just for the record, I’ve never seen a line at the other two stores – George V and Sevres. I would say 50% of the time when I visit, there’s a line in the leather goods (handbags) section. The queue (cue ominous music). Yes, sometimes when you arrive at FSH, there will be a line. At this point, you either will be helped by that person, passed along with a sales associate specializing in leather goods, or asked to join:ģ. You’re either in another part of the shop, or in the leather goods section. So you’re in FSH, you decided you want a leather bag, and you don’t have a regular sales associate. So remember: you’re there to buy items that you’ll love. I’ve never been pressured to buy anything that I haven’t asked for, and our sales associate has stopped many a sale in its tracks by providing me with her honest opinion.Īt the end of the day, Hermes is a luxury goods purveyor that specializes in…selling you items that you hopefully will want and treasure. I won’t go as far to say that luxury brands don’t play these types of games, but I personally have never experienced it at FSH. I receive a lot of emails about how to play the “game” at Hermes – what to buy, how much to spend, what to say. Sometimes I’ve gone home and Googled photos of various dictators and their entourages because I’ve been fairly that I have just had an up close encounter. In these situations, I find myself silently hoping for a reverse Pretty Woman situation – put that bully in their place, French sales heroine/hero!Īnyway, as I’m sure you are all polite, kind people, here’s my advice when you encounter a friendly sales associate: ask for what you want. Because I have witnessed some very, very rude customer behavior while at FSH. Ask politely for what you want. Notice that I included the word “politely”. Okay, that’s all fair and good…but maybe you’re visiting Hermes for a specific reason, no? Maybe it’s for a popular style bag…and it begins with a B or K? In that case, I would advise you to:Ģ. And plus, you’ll never know what will strike you, and then you’ll have such a good story for friends who ask about the item – “I got it in Paris!”. If you love design, you can’t help but be inspired. Even if you’re on a quest for a specific item, I’d still take the time on an initial visit just to wander around the shop a bit, and check out all of the goodies. My favorite shopping memories in Paris always involve stumbling across an item that I never expected but which I just love (my Soie Cool bag is an example). There are always pieces there which I’ve never found in my local store. Enjoy the art of browsing and shopping. The Hermes flagship store is such a beautiful space, with multiple levels and areas to browse through jewelry, leather accessories, home goods, silks, and more.
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